FAQ
💬 Who are my direct contacts?
Homestorys by Villa Romana Online Store
Phone: +32(0)87/84 06 75
Or by email to info@homestorys.com
Tue–Sun, 10 a.m.–6 p.m.
Showroom: Homestorys by Villa Romana
Phone: +32(0)87/59 59 15
Or by email to info@homestorys.com
Tue–Sun, 10 a.m.–6 p.m.
💳 Payment by Invoice
With this payment method, you will receive an invoice via email within 2 business days of the order date, including the relevant payment instructions. The invoice amount is due within 7 days of receiving the invoice.
If you have chosen to pay in advance, the total amount shown will automatically be reduced by a 2% discount.
The bank account number for all payments by bank transfer is as follows:
IBAN: BE02 7310 0128 6940 • BIC: KREDBEBB
🚚 Delivery
One Standard Shipping is performed by a external shipping partner such as DPD, Dachser, or GLS.
One Premium Delivery On the other hand, it is provided exclusively by our in-house delivery and installation team carried out; installation is automatically included, and the exact delivery date will be done in advance as agreed with you over the phone.
If you have chosen standard shipping, products that are immediately available will be handed over to our shipping partners the very next day, either upon receipt of payment or on account.
The delivery time for products that are not in stock or that have been ordered at the customer's request is immediate once the goods arrive at our facility. You can find the estimated delivery time listed with the product in the online store or on your invoice..
As soon as your order leaves our facility, you will receive a tracking number from the respective shipping partner via email. From that point on, you can use it to track your package and determine the estimated delivery date.
Please note: All standard deliveries, including large-volume shipments, are always delivered “curbside,” meaning they are not automatically delivered to the front door. The customer is therefore always responsible for transporting the goods into the house (or to the point of use) and for disposing of the packaging and pallet.
Please inspect the product upon receipt to ensure that visible defects, defective or missing items, and Please report this to us within 24 hours at the latest. (These cannot be disputed after the fact.) If an exchange or return is necessary, see the "Exchanges or Returns" section for more information.
The cost of standard shipping is calculated as follows:
(If your country isn't listed, or if you'd prefer delivery to your home or office instead of curbside pickup, please book our Premium Delivery Service!)
If you have chosen premium shipping, Our scheduling department will contact you directly to arrange a delivery date with you, as soon as your items are in stock. (Possible delivery times for Premium deliveries: Mon–Sat, 8 a.m.–10 p.m.).
The goods will then be delivered to the address you provided, and the service includes installation by experienced staff (a two-person team) as well as the subsequent disposal of the packaging.
Please note: As a general rule, the delivery does not include wall mounting of furniture, connecting or hanging lamps, or installing or hanging sun sails or umbrellas.
Please inspect the product for visible defects together with our delivery team after installation—before signing the delivery slip. (These cannot be reported at a later date.) If an exchange or return is necessary, please see the section titled “Exchanges or Returns” for more information.
For orders totaling €1,000 or more, premium delivery is free within a 150-kilometer radius of Eupen. Beyond that, a flat rate of €1 per kilometer is charged from our location in Eupen to your address.
♻️ Exchanges or Returns
To facilitate a return, please report any defects or shipping damage within 24 hours upon receipt of the goods to the following address aftercare@homestorys.com Please include your order or invoice number, the reason for the complaint, and any attached photos.
Our customer service team will address your inquiry promptly and contact you within 1–2 business days.
All articles that not manufactured to customer specifications or in a as requested by the customer Description were ordered from the manufacturer, can within 30 days must be returned in their original packaging.
Please contact us regarding this matter via this contact form or by email via info@homestorys.com with the express intention of returning their merchandise. Please include the completed Withdrawal Form at.
The final step is the Refund within 3–5 business days, once the goods have been received by us—minus the shipping costs, the amount of which was communicated in advance and which the customer is responsible for paying.
💰%SALE%
For merchandise from the “Stock Sale“This is Items in their original packaging, available for immediate shipment from our warehouse, which we offer at special rates.
For merchandise from the “Outlet“This is Like-new display items from our brick-and-mortar store, the No longer in its original packaging are.
The items may show slight signs of wear; however, if there are more significant signs of wear, this is always explicitly noted with a photo on the respective product page.
If you're ever unsure about a purchase, don't hesitate to ask our sellers for detailed photos or videos at info@homestorys.com
or by phone at the +32(0)87/84 06 75 to inquire.
🪑Brands & Products
At Homestorys, thanks to our many years of experience and our brick-and-mortar store, you can purchase far more than just the products listed in our online store.
If you can't find the item you're looking for in our selection, we strongly recommend that you contact us at info@homestroys.com or by phone at the +32(0)87/84 06 75 Please contact us. Just let us know the brand, product name, and the version of the item you're interested in, and we'll prepare a personalized quote for you.
In addition to price inquiries about other brands and items, our phone consultation service is, of course, always available to provide you with tips and ideas for home decor!
Designer Furniture combine functionality, craftsmanship, and durable materials. Unlike mass-produced items, each piece is designed with a clear aesthetic vision and reflects both the designer’s signature style and the brand’s identity. Homestorys selects only brands that stand for timeless design and sustainable quality.
The right table size depends on the Room Dimensions and the desired Number of seats . Ideally, there should be at least 90 cm of clearance A 200-cm-long table seats 6 to 8 people. Homestorys will be happy to help you find the best configuration for your space.
Among the most durable materials are Solid wood, Ceramics and powder-coated metal. They are resistant to wear, light, and moisture. In particular, Oak and Walnut They impress with their durability and the natural patina they develop over time.
Regularly remove dust with a soft cloth and clean with a slightly damp microfiber cloth. Avoid silicone sprays or harsh cleaning agents. Once a year, you should natural oil or wax should be applied to nourish the wood and protect it from drying out.
Solid wood It is made entirely of real wood and can be sanded down or refinished multiple times.
Veneer uses a thin layer of real wood on a sturdy backing—this provides a similar look, greater dimensional stability, and lower material consumption. The workmanship and finish are crucial.
Yes—high-quality furniture retains its value for decades. It ages gracefully, reduces waste, and contributes to a more sustainable lifestyle. At Homestorys, you’ll find brands whose designs stand the test of time, transcending trends.
Combining modern and classic furniture works well when it is done by a clear design concept is the prevailing style. The key is for one style to set the tone—such as a modern space with select classical accents—rather than having both styles compete equally for attention.
Start with a neutral basis: clean lines, natural materials, subtle colors. Then, strategically incorporate Character Studies — for example, a classic armchair next to a modern table or an antique lamp above a minimalist sideboard. These contrasts create interest without causing a sense of restlessness.
Also Harmony of Materials The key is this: wood, fabrics, and metals should complement each other in terms of color and texture. A well-balanced lighting design rounds out the overall look.
At Homestorys, we make sure during the consultation that every piece—whether modern or classic—fits seamlessly into your home décor. functional and emotional role creates. The result is a living space with depth, personality, and natural balance—rather than a disjointed mix of styles.
Clean your patio furniture regularly with mild soapy water. Use breathable protective covers in the winter. Teak and other natural materials should be re-oiled once or twice a year. Premium brands such as Table of Contents or Tribù are designed for changing weather conditions. Check out our outdoor collection.
🔖 About Homestorys & Brand Philosophy
Homestorys combines a curated selection of luxury furniture with personalized advice and an emotional narrative. Unlike traditional showrooms, Homestorys displays furniture in real living spaces—just as people actually live. Each piece is selected for its authenticity, craftsmanship, and impact—not just for its design.
At the Homestorys showroom, you'll receive a Personalized and comprehensive design consultation, which goes far beyond simple product recommendations. Our interior design experts take the time to understand your space, your lifestyle, and your aesthetic preferences. Based on this understanding, they create harmonious concepts centered on proportion, materials, light, and color—precisely tailored to your home and your way of life.
When you visit us, you can Experience furniture and materials in a real-world setting: Feel the surfaces, see the colors in natural light, and try out combinations right away. This sensory approach makes it easier to make design decisions with confidence and enjoyment.
At Homestorys We combine expertise with intuition and atmosphere. Every consultation is an inspiring moment—honest, attentive, and aesthetically sophisticated—with the goal of creating spaces that not only look balanced, but also really feel like home.
Every brand at Homestorys is carefully selected based on Design quality, authenticity of materials, and sustainability selected. We work primarily with European manufacturers who uphold artisanal standards and fair production methods. Our goal is not to offer everything—but only those items that embody true design culture.
Homestorys uses artificial intelligence in a targeted manner to Quality of Our Digital Services to improve. It helps us analyze processes, understand data, and streamline workflows—from product management to online consulting to internal organization. This enables us to respond more quickly, develop more precise recommendations, and continuously optimize our service.
At the same time, AI helps our team to better decisions —for example, by analyzing design trends, customer inquiries, or material availability. This means less time spent on routine tasks and more time for what really matters: personalized consultation and the aesthetic sensibility that defines our work.
At Homestorys We don't view technology as a substitute, but rather as a tool to to strengthen human expertise. This allows us to remain innovative and competitive, and to offer our customers a digital experience that reflects the same attention to detail and quality as our furniture collections.
European furniture is known for Craftsmanship, Material Authenticity and Design Culture. Belgium, Italy, and Scandinavia are considered pioneers in combining tradition and innovation—values that are also reflected in Homestorys' collections.
🌱 Sustainability & Materials
Homestorys places the highest priority on Sustainable sourcing, responsible production, and durability.
Every brand is carefully selected based on clear criteria such as material quality, local manufacturing, and fair working conditions. We prefer to work with European manufacturers, which combine traditional craftsmanship with modern technology and produce their products in a resource-efficient manner.
For us, sustainability means not only “ecological,” but also timeless in design – Furniture that lasts for decades, rather than following short-lived trends. The result is a collection that combines aesthetics, responsibility, and durability—in keeping with Homestorys’ philosophy.
The most durable and environmentally friendly materials are those that natural, durable, and repairable are—materials that gain character over time rather than losing quality.
First and foremost is the Solid wood – especially oak, walnut, and ash. These woods usually come from sustainably managed European forests and can be maintained, sanded, and re-oiled for decades. Also Ceramics It is extremely durable: stain-resistant, heat-resistant, and virtually indestructible.
Metal, particularly powder-coated steel or aluminum, stands out for its durability and recyclability. Complemented by natural substances Materials such as linen, wool, or recycled fibers create a sustainable balance between durability and comfort.
At Homestorys, we make sure that every material not just aesthetically, but also ethically responsible is. Many of our brands manufacture locally in Europe, avoid chemical coatings, and use recyclable components. The result is modern design that stands the test of time—beautiful, mindful, and durable.


