Shipping conditions

Our aim is to ensure that the items you order reach you as quickly and undamaged as possible, regardless of whether you order standard or premium shipping.

We use suitable and transport-safe packaging and pallets to protect your goods in the best possible way during transportation. By training our employees and shipping partners, we aim to continuously improve. If something does not go to your complete satisfaction during transportation, we would be very grateful if you could inform us so that we can continue to improve our quality level in this area for you.

Our standard delivery service is provided by our well-known parcel service or freight forwarding partners with free kerbside delivery for furniture deliveries. On request, you can also book our premium delivery service, which includes delivery to the point of use, including assembly and disposal of packaging and pallets if required. It is also possible for you, the customer, to collect the goods yourself. Read all about the costs and the process of the various delivery options here.

All stated delivery times are non-binding guidelines unless a binding delivery date has been expressly agreed in writing. Delays in delivery due to force majeure, traffic obstructions, strikes, delivery bottlenecks or other unforeseeable events shall not entitle the customer to claim damages, provided there is no intentional or grossly negligent behavior.

Shipping costs for Standard delivery to the kerbside:

All prices are for the mainland only.

Delivery to other countries, islands and outside mainland Europe on request. You are welcome to contact us: info@homestorys.com or from 10 a.m. to 6 p.m. from Monday to Friday under the number +32 (0) 87 84 06 75.

Obvious transport damage must be noted immediately upon delivery to the driver and reported to us without delay. Statutory warranty rights remain unaffected by this.

Self-collection

These are always free of charge.

Expo sales and special offers

Up to 500 €	50 €
From 500 €-1,000 €	100 €
From 1.000 €-1.500 €	125 €
From 1.500 €-2.000 €	150 €
From 2.000 €-3.000 €	175 €
From 3.000 €-4.000 €	200 €
From 4.000 €-5.000 €	225 €
From 5.000 €-6.000 €	250 €
From 6.000 €-7.000 €	275 €
From € 7,000	Free of charge

BENELUX, Germany, Monaco and France

Up to 500 euros	16,50 Euro
From 500 Euro	Free of charge

Switzerland, Austria and Liechtenstein

Up to 500 €	29,50 €
From € 500 up to € 2,000	19,50 €
From € 2,000	free of charge

Italy, Portugal, Spain and Vatican City

Up to 2.000 €	175 €
From € 2,000	200 €

Croatia, Denmark Lithuania United Kingdom of England, Poland and Balearic Islands

Up to 3.500 €	420 €
From € 3,500	350 €

Premium delivery service with assembly

Delivery to other countries, islands and outside mainland Europe on request. You are welcome to contact us: info@homestorys.com or from 10 a.m. to 6 p.m. from Monday to Friday under the number +32 (0) 87 84 06 75.

Important to know about the respective delivery service:

For the standard delivery service:

Please note that the shipment can only take place after payment of the order - especially important for down payments and final payments.

Delivery to the countries BENELUX, DE, FR and AT usually takes place within 1-5 working days, to other countries such as CH, PT, HR, IT and ES as well as to islands usually within 7-10 working days and outside mainland Europe after consultation with the service provider. We accept no liability for delays in delivery due to circumstances beyond our control, provided there is no intentional or grossly negligent behavior.

As soon as the shipment leaves our logistics center, you will receive an e-mail notification and a tracking number to track the shipment. If the delivery is made by our shipping partner, the delivery date will also be agreed with you before delivery.

Delivery is "free kerbside", i.e. not automatically to the front door. You are responsible for transportation to your home (or to the place of use) and disposal of the packaging material including pallets.

If delivery is not possible because you are not present at the agreed delivery time at the specified delivery address or the delivery fails for other reasons for which you are responsible, we reserve the right to charge the additional costs actually incurred for further delivery attempts. In the case of delivery by parcel service, at least €15 may be charged for this. In the case of delivery by a forwarding agent, a second delivery within 2 working days will be charged with at least 50 € and from 3 working days with at least 200 €. Any additional (return) transportation, storage and/or administration costs may be charged additionally.

Premium delivery service:

Once the goods have arrived, they will be dispatched after agreement and receipt of payment. If payment at the place of delivery by card has been agreed, please discuss this with the dispatcher when making the appointment and make sure that your credit or debit card is authorized for the agreed amount. Payments at the place of delivery by bank transfer are possible if the payment is made in the presence of the supplier, the payment is confirmed and you can provide the supplier with proof of payment. Cash payments are permitted under Belgian law up to a maximum amount of €3,000 per purchase. Payment shall be made prior to installation. The goods remain our property until full payment has been made.

Deliveries are usually made from Monday to Friday by our professional delivery team. Our dispatcher will agree the exact delivery date with you. This may vary due to traffic jams or other unforeseeable events.

Delivery incl. installation up to 150 km

Chairs and tables	79 €
Upholstery sets	129 €
Furniture
Value of goods € 799 - € 3,000	159 €
Value of goods € 3,001 - € 4,500	179 €
From € 4,501	199 €

 

Additional installation services or difficult installation situations may be charged separately depending on the work involved.

The customer is responsible for ensuring that the delivery address as well as entrances, stairwells, elevators and passageways are suitable and freely accessible for delivery. If the goods cannot be delivered in accordance with the contract due to local conditions, we reserve the right to charge separately for the additional costs incurred as a result.

Installation work is only carried out on suitable and prepared surfaces and substrates. We accept no liability for damage due to unsuitable structural conditions, unless these were recognizable to our delivery team on site.

Status: May 2026